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Neighbourhood Housing Officer

Posted: 22nd November 2019
  • Location: City of London, London
  • Salary: GBP15 - GBP18 per hour
  • Job Type: Contract

Job Description

Job Role:To deliver excellent housing management services to our customers to the highest possible standards ensuring that operational performance is high and continues to improve. To ensure neighbourhood services for a defined group of homes meet resident's expectations and that residents have opportunities to influence service delivery.

Main Responsibilities:
-To provide a comprehensive housing management service within a specified geographic area to our customers and neighbourhoods dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, rent arrears management, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits.

-Deliver against an agreed improvement plan for the assigned area in consultation with residents and help deliver the corporate objectives. The plan should reflect the needs of the area with reference to the profile of residents and the physical characteristic.

-Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with policies and procedures.

-Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan, attend meetings, participate in working groups,and any other duties commensurate with the level of the post.

-Ensure the housing management and environmental services provided to residents are coordinated and of an excellent standard and conform to relevant statutory requirements and best practice.

The FRCE Recruitment Group is committed to equality and value diversity. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
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