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Housing Allocations Administrator

Posted: 10th September 2019
  • Location: City of London, London
  • Salary: GBP11 - GBP13 per hour
  • Job Type: Contract

Job Description

Job Title: Housing Allocations Administrator

JOB PURPOSE:Provide administrative support to ensure that the Allocations Team achieves all Service Level Agreements in line with business requirements.

DESCRIPTION OF DUTIES:
To Maintain void monitoring and tracking system through liaisons with colleagues, customers contractors and technical officers.

-To assist the team deliver on all key performance and service standard indicators as set for the allocation service, ensuring all functions are carried out.

-To produce draft responses to Members' enquiries and customer complaints within departmental, corporate, and legislative timescales and procedures.

-To record and maintain records and to ensure that all sensitive and confidential information is stored in an appropriate manner and in line with GDPR requirements.

-To maintain accurate budget records concerning tenant downsize moves or overcrowding solutions, set up new contractors/customers on the Council's finance system and process payments.

-To manage inbound/outbound communication from customers either through telephone, post or email within defined service level standards.

-To raise appropriate orders through the Council's systems to ensure delivery of decant, downsizing and overcrowding services.

The FRCE Recruitment Group is committed to equality and value diversity. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
By submitting your application to this vacancy you consent to The FRCE Recruitment Group holding your personal data on our database.
For more information on our privacy policy please contact us on requests@frce-group.co.uk

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