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Revenue Officer

Posted: 24th July 2019
  • Location: Croydon, Surrey
  • Salary: GBP14 - GBP15 per hour
  • Job Type: Contract

Job Description

An exciting opportunity has arisen for a dedicated, dynamic and highly motivated Revenue Officer.

On a Daily bases you will:

* Keeping the Council's Revenues records accurate and up to date: setting up council tax and / or business rates accounts and awarding reductions (discounts, disregards, exemptions, relief) where appropriate, changing payer types, issuing refunds and tracing goneaways in accordance with all relevant legislation, procedures, case law and council policy.
* Negotiating and agreeing arrangements for customers to pay once a summons has been issued, in accordance with procedures to maximise revenue for the Council
* Providing services to customers through a number of service
disciplines to include receiving incoming calls, dealing with face to face appointment, online contact and white mail
* Assist at court hearings both Main and Adjourned, interviewing and making arrangements with customers and where necessary making the decision to request an adjournment
* Implement recovery methods to maximise collection for the council.
* Provide advice and guidance on the collection and recovery of council tax and / or business rates to customers using various mediums.
* Arranging visits to confirm customer circumstances and signposting to other services where appropriate
* Providing high levels of customer care and proactively resolving queries regarding council tax and / or business rates
* Deal with instalment applications encouraging customers to pay by direct debit.
* Take appropriate recovery action on post liability order cases to maximise recovery

The FRCE Recruitment Group is committed to equality and value diversity. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
By submitting your application to this vacancy you consent to The FRCE Recruitment Group holding your personal data on our database.
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